Refund Policy, Cancellations, and Reprints
RETURNS
My products are custom printed exclusively for you at the time of your purchase. Due to the custom nature of my products, I do not accept returns, cancellations or exchanges.
REPRINTS
Due To Customer Approved Errors:
Your stationery will be printed exactly as shown on the proofs you approve. Should you find an error on your stationery, please contact me within 5 business days. I offer discounted reprints for customer approved errors.
Please note that I cannot accept returns or process refunds due to errors on approved proofs, regardless of where the error originated. While I do our best to call attention to any errors I may see during the proofing process, final proofing is ultimately the responsibility of the client.
Due To Stellar Invitations Error:
If your printed stationery does not match your approved proof, please contact us within 5 business days and I will reprint the affected pieces free of charge.
Please note that I cannot accept returns or process refunds due to errors on approved proofs, regardless of where the error originated. While I do my best to call attention to any errors I may see during the proofing process, final proofing is ultimately the responsibility of the client.
Due To Defective or Damaged Product
If your order arrives damaged, please contact me within 5 business days.
To be eligible for a reprint, your item must be unused and in the same condition that you received it. You must also retain the original packaging.
You will be required to provide no less than 6 photographs of the damaged item(s) and outer packaging taken from multiple angles. Once your photographs are received and inspected, I will notify you of the approval or rejection of your reprint request.
If you are approved, then your reprint will be processed, and reshipped via the original shipment method selected for your purchase.
You may choose to pay to upgrade the shipping method, if desired. I will invoice you for the additional shipping cost and payment must be received before your reprint ships.
If I have made an error on your order or your order arrived damaged, and I am unable to reprint and reship your item before your event date, a partial refund may be granted.
Due to Dissatisfaction with Printed Color
Every effort is made to ensure digital proof closely represents the image, color and text placement of printed designs; however, the final printed pieces may vary slightly from what is seen online.
This is due to your monitor’s color settings being slightly different than that of the designers as well as the printer’s machinery.
The colors of your proofs as they appear on your monitor are only a close representation of the final printed piece. Your monitor uses a completely different system for displaying colors than what is used in the print business. Colors may vary depending on your monitor’s brightness, contrast and color adjustment settings.
I am unable to accept returns based on color for these reasons. Stellar Invitations is not responsible for variances in final printed colors and will not offer free reprints due to dissatisfaction with final printed color.
Cancellations
I begin design work as soon as orders are received. If you would like to cancel your order, you must do so before I email proofs to you.
If you request a cancellation after I have emailed your proofs, your order will be subject to a 25% cancellation fee. This is due to the time spent creating your design proofs. Once completed, the cost for the design time cannot be recovered.
Cancellation requests are not accepted after approving your final proof. Upon proof approval, your order is entered into my print queue almost immediately and I cannot cancel it at that point. Because each order is custom-printed, I don't accept returns or exchanges. If you have an issue with your order, please email me at stellarinvitations@gmail.com and let me know.
MAILING
Stellar Invitations is not responsible for orders/invitations that are delayed, undeliverable or missing, any damages incurred during shipping and/or mailing, or issues with any third-party mail carriers such as the United States Post Office, UPS and FedEx. Additionally, Stellar Invitations is not responsible for delayed or undelivered mail due to customer-requested decorative fonts on addresses.
By purchasing, client understands that it can take USPS multiple weeks or more to deliver a piece of mail and USPS delivery practices and service levels and turnaround times are out of my control. Additionally, Stellar Invitations is not responsible for damage incurred to invitations in transit and is not responsible for refunding or replacing these invitations.
Stellar Invitations is not responsible for re-sending, re-printing, or reimbursing mail that does not make it to the intended address. I urge you to incorporate extras + blanks in your invitation count for this reason. If you require a reprint, all payment covering materials, printing, rush fees, labor, and risen cost will apply.